At RENZACO, we are committed to providing exceptional after-sales service to ensure your luxury watch continues to perform at its best and retains its elegance for years to come.

Our dedicated team assists with warranty claims, repairs, maintenance, cleaning, and custom upgrades. Explore our full after-sales services below.

REPAIR

Warranty Service for RENZACO Watches

Q: What does the RENZACO warranty cover?
A: All RENZACO watches come with a two-year international warranty covering manufacturing defects, including issues with the movement, hands, and dial. The warranty does not cover damage from accidents, misuse, or normal wear and tear.

Q: How do I make a warranty claim?
A: Contact info@renazcowatches.com with your proof of purchase and a description of the issue. Our team will guide you through the process and arrange for inspection and repair if required.

Watch Repair and Maintenance Services

Q: What repair services does RENZACO provide?
A: Our expert watchmakers offer:

  • Movement adjustments

  • Battery replacements

  • Strap replacements

  • Crystal replacements

  • Complete overhauls for mechanical and automatic watches

Q: How do I send my watch for repair?
A: Contact info@renazcowatches.com for instructions on safely shipping your watch to our service center. Ensure your watch is securely packaged to prevent damage during transit.

Regular Maintenance for Luxury Watches

Q: How often should I service my RENZACO watch?
A: To maintain precision and longevity, we recommend servicing your watch every 3–5 years. Regular maintenance includes cleaning, lubrication, movement adjustment, and full inspection of components.

Q: What maintenance services are available?
A: RENZACO offers:

  • Movement cleaning and lubrication

  • Gasket replacement to maintain water resistance

  • Battery replacement for quartz watches

  • Polishing and cleaning of the case and bracelet

Cleaning and Polishing Services

Q: How can I keep my RENZACO watch looking new?
A: Our professional cleaning and polishing services restore your watch to its original shine, removing minor scratches and maintaining its luxurious appearance.

Q: Can I clean my watch at home?
A: For routine care, gently wipe with a soft, dry cloth. Avoid water or harsh chemicals. For a thorough clean, use our professional services.

Customization and Upgrades

Q: Can I customize my RENZACO watch?
A: Yes. We offer customization services for straps, dials, and other elements. Our artisans will help you create a unique watch that reflects your personal style.

Q: How do I request a customization?
A: Contact info@renazcowatches.com with your requirements. We will review your ideas, provide options, and share pricing for your custom timepiece.

Customer Support

Q: How can I contact RENZACO customer support?
A: Our dedicated team is available for inquiries and support:

  • Email: info@renazcowatches.com

  • WhatsApp: +971 556454703

  • Customer Service Hours: Monday to Friday, 9 AM – 5 PM (GMT)