1. Customization Process

 1.1. Our customization process allows you to select various design elements, including but not limited to watch case, dial, hands, and straps.

 1.2. Once you have submitted your customization preferences, our team will review your request and provide a quote and estimated delivery time.

 1.3. You will have the opportunity to review and approve the final design before production begins.

2. Payment

 2.1. Payment for customized watches is required in full before production can commence.

 2.2. We accept payment via [list accepted payment methods].

3. Changes and Cancellations

 3.1. Any changes or cancellations to your customization request must be made within 24 hours of placing your order.

 3.2. Once production has begun, changes or cancellations may not be possible, and additional fees may apply.

4. Returns and Refunds

 4.1. Customized watches are made to order and are not eligible for returns or refunds unless they are damaged or defective upon receipt.

 4.2. If you receive a damaged or defective customized watch, please get in touch with us immediately for assistance.

5. Warranty

 5.1. All customized watches come with a 24-month warranty against defects in materials and workmanship.

 5.2. The warranty does not cover normal wear and tear, misuse, or damage caused by accidents.

6. Shipping

 6.1. Shipping costs and delivery times for customized watches may vary depending on your location and the complexity of your customization request.

 6.2. We will provide you with tracking information once your order has shipped.

7. Customer Satisfaction

 7.1. We strive to ensure your complete satisfaction with your customized watch. If you have any questions or concerns about your order, please get in touch with us at

contact@renazcowatches.com or text us on WhatsApp +971556454703

8. Changes to Terms and Conditions

 8.1. We reserve the right to update or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By proceeding with the customization process, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing RENAZCO for your Renaissance customized watch. We look forward to creating a unique timepiece that reflects your individual style and preferences.